GPOC Analyst

Position Description:

The GPOC Analyst performs routine business analysis using various techniques.  He/she will be responsible for gathering and communicating requirements of the client and back to stakeholders.

Responsibilities

• Work closely with the Business Analyst Supervisor/Account Manager and stakeholders to analyze and understand the needs of the business operation.
• Works with the various software packages in place, ensuring the hashing operations are running efficiently.
• Multi-tasks with various hosting partners reporting issues, repairs and inefficiency of operation
• Is available to answer questions and provides technical support when requested through various communications channels, in times when the GPOC manager is unavailable.
• Ensures all sites are working as close as possible to 100%, through latency testing, firmware upgrades and maintaining thorough repair records

• Tracking and documentation of daily performances and metrics of the operation.
• Identify and generate analytical requirements of the current business operation.
• Performing tests and evaluations of new software and hardware.
• Managing technical documentation.
• Provide business data interpretation, produce ad hoc data and reports as may be required.
• Run daily queries on business operation to capture accurate information.

Qualifications and Education Requirements:

• Preferably Bachelor’s degree in Business or IT Related courses.
• IT background is a preference.
• Curious and willing to learn about digital currencies.
• Highly motivated individual with a high sense of accuracy and attention to detail.
• 1-2 years relevant professional experience in a highly analytical role.
• Adept in Microsoft excel and data extraction and has preferably used/been actively using other MS Office tools like Word, PowerPoint, and PowerBI.
• Exposure to data visualization and reporting techniques.
• Strong written, verbal, interpersonal communication, and active listening skills.
• Self-driven individual who has keen attention to details.
• Has high accountability and resourcefulness.
• Flexible with time shifting schedule for the 24 x 7 operations; amenable to rotating 2-day rest days.

Remarks:

This job description is intended to be illustrative of the position’s duties and should not be construed to be an exhaustive statement of the essential functions of the job.